Train Call Window
Trains known to TRUST are assigned a 10-character TRUST train identity during a process known as train call. Once a train has a TRUST train identity, it can be cancelled, altered or reported against.
Train call can take place manually up to about 9 hours prior to the train's booked departure (such as if it is being cancelled early in the day, or if it is not an auto-called train), or it can happen automatically via a scheduled process.
The auto train call windows, in hours, are as follows:
| Class | Until 2024-02-16 1800 | From 2024-02-16 1800 |
| 0 | 1 | 3 |
| 1 | 1 | 1 |
| 2 | 2 | 1 |
| 3 | 1 | 1 |
| 4 | 2 | 3 |
| 5 | 2 | 1 |
| 6 | 2 | 3 |
| 7 | 2 | 3 |
| 8 | 2 | 3 |
| 9 | 1 | 1 |